If you have any complaints about the service provided to you, you should take the following steps:-
1. Contact us and tell us about your complaint
2. If your complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Manager, on telephone number (02) 8913 1640 or put your complaint in writing and send it to the Complaints Officer at :
HQ Insurance Pty Ltd
PO Box 1329
North Sydney NSW 2059
Alternatively please email Linda Buckley
3. Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.
If the complaint can’t be resolved to your satisfaction within 45 business days, you have the right to refer the matter to the Financial Ombudsman Services (FOS). We will provide you with further details about FOS upon lodging your dispute with us, or at any time upon your request.
If you have any further questions about this financial services guide, please contact us on phone number (02) 8913 1640.
Keep this document for your reference and any future dealings with us.