If you have any complaints about the service provided to you, you should take the following steps:

    1. Contact us and tell us about your complaint
    2. If you complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Manager, on (02) 8913 1640 or put your complain in writing and send it to the Complaints Office at:HQ Insurance Pty Ltd
      PO Box 1329
      North Sydney NSW 2059(Please mark your envelope “Notice of Complaint”)
    3. Alternatively please email Linda Buckley

    We would like to advise that we subscribe to the Insurance Brokers Code of Practice and the Financial Ombudsman Service Australia (FOS), a free customer service. With effect from 1 November 2018 FOS will be replaced by the Australian Financial Complaints Authority (AFCA). If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to the FOS or AFCA to assist in making an independent assessment of your issue(s).

    • With the Financial Ombudsman Service Australia if lodged before 1 November 2018:
    • With the Australian Financial Complaints Authority if lodged on or after 1 November 2018: