If you have any complaints about the service provided to you, you should take the following steps:
- Contact us and tell us about your complaint
- If you complaint is not satisfactorily resolved within 24 hours, please contact our Complaints Manager, on (02) 8913 1640 or put your complain in writing and send it to the Complaints Office at:HQ Insurance Pty Ltd
PO Box 1329
North Sydney NSW 2059(Please mark your envelope “Notice of Complaint”)
- Alternatively please email Linda Buckley
We would like to advise that we subscribe to the Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service. If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to the AFCA to assist in making an independent assessment of your issue(s).